Funding Regulator

The Theatre Investment Fund (trading name, Stage One) is registered with the Fundraising Regulator, an independent regulator of charity fundraising. Stage One is committed to providing the highest standards of fundraising and follows the Fundraising Regulator’s Code of Fundraising Practice. For more information, please visit fundraisingregulator.org.uk/code.

Submitting a complaint about fundraising to Stage One

Please note this procedure is only relevant to complaints concerning fundraising. Please see our Complaints Procedure if you wish to submit a complaint about another aspect of the charity.

We endeavour to always meet these standards and provide the best possible experience to all our donors and supporters. However, we understand there may be times where we fall short of your expectations. We welcome your thoughts and feedback to help us continue to improve.

To submit a complaint about Stage One’s fundraising activities, please contact [email protected] or call 020 7557 6737. You can also write to us at:

Stage One
32 Rose Street
London
WC2E 9ET

Please submit your complaint as soon as possible after the incident. Stage One will acknowledge receipt within 5 working days. Your complaint will be handled by a senior member of the team or the Chair of Trustees, with the aim of resolving the matter within 30 working days.

Escalation to the Fundraising Regulator

If you are not satisfied with the outcome, you can refer your complaint directly to the Fundraising Regulator. You must do this within two months of your final communication with Stage One. Complaints can be submitted via their website or by calling 0300 999 3407.

Monitoring fundraising complaints

Complaints are monitored and reported to our Board. We keep a record of the number of complaints received and include these in our Annual Complaints Return to the Fundraising Regulator. This does not contain any personal information, but enables the Regulator to produce a report about complaints across the charity sector.

Last reviewed: July 2024
Next review: July 2025